LIM CHENG WEI

UBS AG

Rolled out an AI-powered agentic case manager that transforms periodic KYC review process in wealth management division

• Engaged with stakeholders from front and middle office to map out current onboarding and periodic KYC review process and facilitated workshops to design AI-powered future state.
• Led junior BAs in crafting user stories and acceptance criteria in Gitlab.
• Partnered with UI/UX design and dev teams to build an agentic case manager covering end to end onboarding and periodic KYC review journey.
• Conducted weekly working group with SMEs to gather feedback for application development iterations.
• Delivered product demos to front-to-back-office stakeholders to promote adoption.

UBS AG

Managed data remediation project for Singapore and Hong Kong client migration. Successfully migrated all clients without any blocker due to data issues

• Designed and implemented a data remediation framework across 200+ workstreams, remediated 180k+ data breaks for client migration.
• Acted as source SME in client migration working group, provided valuable inputs in data mapping and resolved data issues identified in reconciliation during migration.
• Coordinated migration strategy reviews and artefacts validation with cross-functional teams.
• Contributed to Day 2 TOM design for SG/HK entities, including service catalogue and FTE analysis.
• Performed gap analysis across products, processes, platforms, and policies.

Credit Suisse AG

Managed a bank-wide client reimbursement program, reduced manpower by 50% through automation

• Managed a bank-wide reimbursement program, streamlining workflows through automation, achieving a 50% headcount reduction.
• Designed Power BI dashboards and MI reports, aligning data visualization with business needs.
• Introduced Jira for change governance, enhancing project oversight and stakeholder collaboration.

Credit Suisse AG

Introduce a data quality monitoring process that ensure all critical data elements are monitored and remediated according to the data governance framework

• Operationalized data quality rules that aligned with CDO policies for APAC IB ONB and CLM.
• Designed and prepared MI reports on client static data quality metrics for working group with stakeholders from IT, Ops SMEs and management.
• Automated manual tasks with Python, improving operational efficiency.
• Supported bank-wide data migration project and data remediation with third-party vendors.

Dow Jones Aer Co

Led a team to conduct real-time and periodic name screening for a bank and automated hits review processes

• Led a team of 8 analysts conducting real-time and periodic name screening for a major financial institution.
• Automated processes and produced MI reports for SLA and capacity tracking.
• Provided actionable insights for system calibration and UAT during client’s name screening system migration.

Dow Jones Aer Co

Performed name screening hit review and improved review accuracy with automation

• Performed periodic name screening; analysed large datasets to improve review accuracy and efficiency.

Singapore Chinese Chamber of Commerce & Industry (SCCCI)

Conducted market research and provided useful insights to the relevant government agencies for policy making

United Overseas Bank Limited (UOB)

New client acquisition and financial planning

Bachelor of Social Sciences · Economics